Site: Andalusia, Extremadura.
Main features: Customer complaints due to the mobile telephone network.
Developer: Telecommunications Division.
Services supplied: Customer service via the Clarify tool (AMDOCS).
Date: 2015 – 2019.
The Telecommunications Department coordinated/solved customer complaints due to the network (reception, poor quality, etc.) of one of the leading mobile telephone operators in its Southern Region (Andalusia and Extremadura).
The Clarify tools (AMDOCS) were used for this project to deal with the needs/problems of various customers, while optimising and solving network problems.
Over the years there has been a downward trend, both in the number of tickets assigned and in the solution time, increasing customer satisfaction with respect to the technology.
