07 May Client Complaints Project (Clarify)
Site: Andalusia, Extremadura. Main features: Customer complaints due to the mobile telephone network. Developer: Telecommunications Division. Services supplied: Customer service via the Clarify tool (AMDOCS). Date: 2015 – 2019. The Telecommunications Department coordinated/solved customer complaints due to the network (reception, poor quality, etc.) of one of the leading mobile telephone...